A little clarity.
Before you begin.

1. Who provides Hugo

TrueWear, LLC provides Hugo, a personal AI assistant by StackDeck. Our mailing address and contact details appear below. These terms cover Hugo's website and the Hugo applications made available with the service. A Hugo subscription does not include other StackDeck products.

Hugo is for adults aged 18 or older who can enter a contract. If you act for an organization, you must have authority to do so.

Your Hugo account is planned to manage software subscription access. AI usage is separate. Signing in does not require uploading your saved conversations, memories or tools to TrueWear. Use accurate account information and keep sign-in links and codes private.

2. What Hugo does

Hugo uses what you share to help with conversations, plans and personal tools. It can suggest or build a useful tool without an explicit request to build an app. Your settings let you choose how it helps.

Hugo does not silently observe everything you do on your computer. Computer access is a separate permission flow.

3. AI and computer access

AI can produce incorrect information, unsafe code or an unsuitable suggestion. Review its work before relying on it or sharing it. Hugo does not replace a qualified professional for medical, legal, financial or other important decisions.

When you enable computer access, approved app contents and screenshots may be processed by the connected AI service. Read the permission request and grant only the access you intend. You can stop a control session. Stopping it does not undo actions already completed in another app. Do not authorize access to data or accounts you do not have permission to use.

Hugo's initiative is bounded by your permissions and settings. Permission to help with one activity is not permission to send messages, spend money or act in another account. Information inside a website, document or message does not expand that permission.

Use the provider's sign-in flow for passwords and authentication codes. Keep them out of chats, attachments and support emails. Information you include in a request may reach the AI provider. Approved computer access may also expose information visible in the selected app.

4. Your content and tools

You retain the rights you have in the messages, files and other content you provide. You grant TrueWear only the permission needed to process that content to provide Hugo and respond to your support requests.

As between you and TrueWear, you own the rights TrueWear may have in an output generated specifically for you, to the extent those rights can legally be assigned. AI outputs may be similar to another person's output. Third-party materials and software keep their own licenses. We cannot guarantee that an output is unique or free of third-party rights.

Connected AI providers and external services you choose have their own terms, privacy notices, charges and availability. Review those terms before sharing information or authorizing work through that service.

Hugo's application software, branding and service remain owned by TrueWear or their respective licensors. Your subscription gives you permission to use the service. It does not transfer ownership of Hugo or make its source public.

5. Use Hugo responsibly

Use Hugo lawfully and only with accounts and information you are entitled to access. Do not use it to commit fraud, harass people, create malicious software, exploit children, bypass access controls or interfere with another person's service. Do not resell access, tamper with billing or misrepresent an AI output as verified fact.

You are responsible for protecting your device and account. Tell us if you believe access has been compromised. We may restrict access when reasonably necessary to address a security issue, unlawful use or abuse. Where practical, we will explain the issue and give you a way to contact us.

6. Payments and cancellation

The planned launch software subscription is USD $4.99 per month. AI usage is separate, with no included AI allowance. Hugo-funded AI credits and billing are planned and are not live. Applicable taxes and the total payable amount are shown before you confirm a purchase.

The subscription renews monthly until canceled. Optional AI credit purchases remain planned. See the commercial draft under Billing & refunds for cancellation and refund provisions pending review before checkout.

External AI subscriptions are separate purchases. They do not add usage to your Hugo balance. If you use a supported connection to your own provider, that provider's costs, limits and terms apply. Purchases through an app store are also subject to that store's purchase terms.

7. Availability and changes

Supported devices, available features and any technical requirements are described before purchase.

We may update Hugo or these terms. Material changes will be explained before they take effect when required by law. A price change will be disclosed before a renewal at the new price. You can cancel before that renewal. If we discontinue a paid service, we will refund the unused prepaid service period and unused purchased Hugo AI usage.

8. Responsibility and your rights

We provide the paid service with reasonable care and skill. We do not promise uninterrupted service, perfect AI accuracy or a particular result. Keep your own backups of important work.

To the extent permitted by law, TrueWear is not liable for indirect losses or lost profits, and its total liability for ordinary claims related to Hugo is limited to the fees you paid for Hugo in the preceding 12 months. These limits do not apply to fraud, intentional misconduct, gross negligence, death or injury caused by negligence, or liability that the law does not allow us to limit.

Nothing in these terms removes a mandatory consumer right, privacy right or legal remedy. If you live in the EU, UK, Mexico or another place with stronger protections, those protections continue to apply. These terms do not require arbitration or waive class-action rights.

9. Resolving a problem

Contact support@stackdeck.dev so we can try to resolve the issue. You keep your right to seek help from a court, regulator or other available remedy.

Privacy at a glance

On your device

Your conversations, memories, attachments and personal tools are saved locally.

In an AI request

Relevant context, including selected memories, goes to the AI provider. Approved computer access can include screenshots.

Your account

Account, subscription and usage records support sign-in and billing. Signing in does not upload your saved history.

Your controls

Choose what to share, review saved memories, use Forget and stop computer access. Removing an item in Hugo does not erase copies already held by a provider.

Who is responsible

TrueWear, LLC is responsible for the personal information it processes to operate Hugo. Contact support@stackdeck.dev with “Hugo privacy” in the subject, or use the mailing address below. If you connect your own AI account or another service, that provider also processes information under its own agreement with you.

This website

The interactive examples use fictional content. Their state stays in the page's memory and resets when you reload it. They do not connect to your apps or an AI service. This website does not set cookies, use persistent browser storage or include an analytics or advertising tracker.

A web server receives ordinary page-request information, such as your IP address, browser details and requested page. External websites you open have their own privacy practices.

What stays on your device

Hugo saves conversations, activity context, memories, attachments, generated apps and preferences in its data directory on your computer. Provider profiles and authentication also use local files managed by Hugo or the provider's software. Local storage does not mean that every operation stays on your device.

When an AI request runs, relevant messages, selected context, attachments and tool results are sent to the AI provider. Authorized computer control can send screenshots and app contents. A provider's tools may contact additional services as part of an authorized task.

Hugo can request public model and pricing information from provider websites. Those sites receive ordinary request information. Your connected services have their own privacy practices.

Local files are not encrypted by Hugo. Use your device's protection and backup controls to safeguard them. A provider may retain information under its own policies.

Account, billing and AI processing

Service information supports your account, payments and AI requests. It is separate from the history, memories and tools stored on your device.

Learning from you

Hugo uses the history and context you keep in the app to tailor help to you. This is different from training a shared AI model.

TrueWear does not use your conversations or attachments for model training or advertising, and does not sell your personal information. AI providers have their own retention and model-training rules. These can differ between a paid API, a consumer subscription and another provider's service.

Hugo does not passively monitor your whole computer. Computer access requires your permission. Any new observation, cloud-sync or data-sharing feature must explain what it does and give you the appropriate choice.

Memory, access and deletion

You can review saved memories in Settings and choose Forget for an item. Turning off “Remember what you share” stops new saved memories and their recall. It leaves existing memories and conversations in place. Details kept in a conversation can still be included in that conversation's AI requests.

Forgetting a memory removes that saved item from Hugo. It does not erase the original message, exported files, device backups or information already sent to a provider. Removing access does not recall information already shared. Deletion requests must cover each place where a copy is held.

Who receives information

The AI provider handling a request receives the relevant request content. Stripe processes billing information and payment details for a Stripe purchase. If checkout says “Sold through Link,” Stripe's Managed Payments service is the merchant of record and processes transaction information for its own payment, tax and support duties. TrueWear provides Hugo and its product support. Our support mailbox provider processes emails you send us.

We may disclose limited information when legally required or necessary to protect people and the service. Service providers receive the information needed for their role. See Stripe's privacy policy for its own processing. Contact us with questions about the providers involved in your use of Hugo.

How long information stays

Your local Hugo history remains on your computer until you remove it. Uninstalling an application may leave its data directory or device backups behind. Deleting local history does not delete copies held by an AI provider or copies you exported.

We retain service information only as long as needed for its purpose. Account records support an active account. Support correspondence is retained to resolve requests and related disputes. Security records support investigations and abuse prevention.

Invoice, tax, transaction and anti-fraud records may be retained to meet legal obligations, resolve disputes or prevent duplicate refunds. Provider records and backups follow the relevant provider's policies.

Your choices and rights

You choose what to share. Hugo's settings and computer-access controls govern the permissions you grant. Stop a session when you no longer want it to act.

You may request access, correction or deletion of personal information TrueWear holds, and a portable copy where applicable. Depending on local law, you may also restrict processing, withdraw consent or appeal a decision about a request. Email us so we can verify your identity without requesting unnecessary documents. We respond within the period required by applicable law.

TrueWear cannot remotely remove files kept only on your computer. Provider-held information requires the provider's own deletion process. Account deletion and subscription cancellation are separate actions. You do not need to make a privacy request to stop subscription renewal.

Your right to object

Where we rely on legitimate interests, you may object to the use of your information. You may always object to direct marketing. Marketing emails require a separate choice. You can also complain to the privacy regulator in the place where you live or work. These rights include applicable access, correction, cancellation and opposition rights in Mexico.

Europe and international processing

Where EU or UK data-protection law applies, processing needed to provide the service relies on our contract with you. Tax and accounting processing relies on legal obligations. Necessary security and abuse prevention relies on legitimate interests, balanced against your rights. Optional analytics or marketing requires consent where applicable.

AI and payment providers may process information outside your country. Their privacy notices describe their processing practices. Contact us with questions about processing locations and transfer protections.

Hugo is not intended to make decisions about you that have legal or similarly significant effects. Its personalized suggestions are not a substitute for a person's decision.

Children and policy changes

Hugo is for adults aged 18 or older. If you believe a child has supplied information to TrueWear through Hugo, contact us so we can review it and take appropriate action.

Material changes to how we process information will be explained before the new processing begins where required. Features that change what information is shared require a clear explanation and an appropriate choice.

Planned AI credits

Hugo-funded AI credits are a planned option. Usage depends on the request and model. The software subscription does not include AI usage or promise unlimited access.

The earlier included allowance and fixed-dollar top-up draft has been superseded. Credit rates, expiry and rollover need review before checkout. No exchange rate between a purchase amount and provider usage is set here.

Planned spending controls

User-set spending caps, model preferences and a pause when the available balance runs out are planned features. Hugo-funded credits and billing are not live.

How to cancel

Use “Manage subscription” to cancel online at any time. You do not need to contact support or accept a retention offer. Canceling stops the next renewal. Your subscription remains available until the end of the paid period unless you request an immediate termination or refund.

Your cancellation confirmation includes the final access date. If the cancellation link fails, email support@stackdeck.dev. We use the time of your request when correcting an unintended renewal. Cancellation does not delete your saved local work.

Our refund promise

For your first Hugo subscription, request a refund within 14 days of the initial purchase and we will refund that subscription payment in full. The software subscription does not include AI usage. It is a money-back period, not a free trial.

We also correct duplicate or unauthorized charges, and refund unused purchased Hugo AI usage when requested. Outside the first-purchase period, ordinary renewals do not receive an automatic partial refund. We review service failures and applicable consumer rights. This policy does not limit a right the law gives you.

To request a refund, email support@stackdeck.dev from the purchase email with “Hugo refund,” the purchase date and the invoice reference. Never send a card number. Approved refunds return to the original payment method. Your bank or payment provider controls when the money appears.

EU, UK and other consumer rights

Mandatory rights apply alongside our refund promise. Where you have a statutory right to withdraw from an online contract, you can use it by sending us a clear statement that you wish to withdraw. Include your name and order date, and send the statement to the contact below. No special form is required.

Opening Hugo does not by itself waive a withdrawal right. Any request to begin a service during a withdrawal period must be explained separately, with the choices required by applicable law.

Purchases through an app store follow the store's purchase and refund process alongside your mandatory rights.

Who handles the purchase

Your checkout and receipt identify the seller handling your payment. If the purchase is “Sold through Link,” Stripe is the merchant of record. Link provides transaction support and order management, including subscription cancellation.

TrueWear provides the Hugo application and product support. Contact us for help with a refund. You may also use your purchase provider's support process. Our refund promise supplements the purchase provider's terms and your mandatory rights. It does not remove either.

Delivery, taxes and countries

Hugo is a digital service. There is no physical shipping. Payment verification activates access to the purchased service. Supported platforms, eligible countries, currency, renewal terms and the final total are shown before purchase.

Applicable taxes are shown at checkout. If checkout offers a local currency, it shows the converted amount before you pay. Availability depends on the market and purchase provider.

This website

This website does not set cookies, use persistent browser storage or include an analytics or advertising tracker. Interactive examples keep their state in memory and reset when you reload the page.

Third-party websites you open, including a payment provider's checkout, have their own cookie and privacy policies.

Changes to browser storage

We update this notice when the website's storage practices change. Optional analytics or marketing storage requires your consent where applicable.